What is Salesforce Sales Cloud?

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a cloud-based customer relationship management platform to support sales representatives to sell smarter in both B2B and B2C. Sales Cloud allows you to find more customers and converts more leads into deals – from anywhere. 

Salesforce sales cloud helps to connect sales, marketing, and support teams to guide the prospect while looking into personalized customer journeys which ultimately increases the chances to have longtime and loyal customers. By using this sales cloud you can access the customer data anywhere from any device even offline. This feature helps you to count every single interaction of a customer to build the history and personalize the communication. Moreover, you can easily evolve your sales strategy whenever you want to expand your reach, just by planning the territories and tracking the team performance. 


Account and Contact Management: 

Sales Cloud allows you to view your customers’ activities, key contacts, history, internal account decisions, and customer communications. You can gain total insights from social media sites right within Salesforce.

Opportunity Management: 

Team’s deals can be viewed by opportunity management. It allows you to see each stage, products, quotes, competition, and more. It provides every information required to close the deal. 

Lead Management: 

With Sales Cloud, you can track your leads throughout, while optimizing the campaigns across every channel. It helps you to make smarter decisions about where to invest your marketing budget. 

Sales Data: 

Right sales data can be extracted at the right time via Data.com. You can connect with your key decision-makers faster and plan territories. Accurate data helps to increase sales and marketing productivity. 


The salesforce mobile app turns your mobile device into a portable sales office. You can log calls, leads response, work opportunities and check dashboards anywhere. 

Workflow and Approvals: 

Visual Workflows are used to rapidly design and automate business processes with drag and drop simplicity. It offers flexible approvals processes for deal discounts, expenses, and more. 

Files Sync and Share: 

Now it has become easier to share files, discuss them, publish the best and track your content in real-time. You can quickly find and share what you are looking for and can even subscribe to receive alerts when something changes. 

Reports and Dashboards: 

Dashboards allow you to see a real-time picture of your business at a glance. Reports having deeper information can be accessed from anywhere. 

Sales Forecasting: 

Get a fast, easy, and accurate view of the team’s forecast. In-line editing, multi-currency support, override visibility, and many more features are there to help you to stay at the top of your business.