What are the Challenges Faced by CX Teams?
CX or Customer Experience is all about listening to your customers and responding to them, then...
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Artificial Intelligence and Customer Experience
Artificial Intelligence (AI) is rapidly transforming the way companies interact with their customers. It has been...
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CX Metrics for Better Customer Experience
There is only one boss. The Customer. – Sam Walton Over the years, customer experience has...
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Be Unique For Your Customers
In today’s hyper-competitive marketplace where consumers have a lot of product and service choices to spend...
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Artificial Intelligence and Machine Learning for Better Customer Experience
Artificial Intelligence and Machine Learning are reshaping the whole vertical of customer service. These technologies have...
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10 Ways to Stay Connected With Your Customers
Everyone knows that we should ‘engage customers’, but we rarely talk about how and why. Today,...
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Benefits of Using CRM in Call Centers
47% of the consumers take their business to competitors just because of poor customer service. For...
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Keep Your Customers Engaged During Crisis – Marketing and Sales
During times of crisis such as COVID-19 pandemic, the demand for your products or services among...
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9 Methods To Become More Customer-Centric
If you don’t pay attention to acquire and retain customers, it would become difficult for you...
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How CRM is taking CX to Next Level.
Some businesses merely exist whilst others actually live. The only businesses that stand the test of...
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